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SHIPPING & RETURNS

Shipping Policy

**Shipping Policy**

At Green Gold International Trading LLC, we are committed to providing our customers with a seamless shopping experience, including reliable and efficient shipping services worldwide. Here's what you need to know about our shipping policy:

1. International Shipping: We proudly offer international shipping services to ensure that customers from around the globe can enjoy our products. Whether you're in North America, Europe, Asia, or beyond, we strive to deliver your order promptly and securely.

2. Carrier: We have partnered with DHL, a leading global logistics provider known for its reliability and fast delivery times. Through DHL, we can offer tracked and expedited shipping options to most destinations worldwide.

3. Processing Time: Orders are typically processed within 1-2 business days from the time of purchase. During peak seasons or promotional periods, processing times may vary, but we always aim to dispatch your order as quickly as possible.

4. Shipping Times: Shipping times vary depending on the destination country and the shipping method chosen. Generally, DHL Express offers transit times ranging from 2-5 business days for most international destinations. Please note that remote areas may experience slightly longer delivery times.

5. Shipping Costs: Shipping costs are calculated based on the weight of your order and the destination address. During checkout, you will be able to view the shipping options available to your location along with their respective costs.

6. Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can easily track your package in real-time using the DHL website or mobile app.

7. Customs and Duties: Please be aware that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees.

8. Delivery: It is important to provide accurate and complete shipping information at the time of checkout to ensure smooth delivery. DHL requires a signature upon delivery, so please ensure someone is available at the shipping address to receive the package.

9. Questions: If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team. We are here to help and ensure that your shopping experience with Green Gold International Trading LLC is enjoyable from start to finish.

Thank you for choosing Green Gold International Trading LLC. We look forward to serving you with our exceptional products and reliable shipping services.

Return & Exchange Policy

At Green Gold International Trading LLC, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return policy to ensure your peace of mind. Please read the following guidelines carefully:

  1. Eligibility: You may return eligible items within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and with all tags attached. We reserve the right to refuse returns that do not meet these criteria.

  2. Initiating a Return: To initiate a return, please contact our customer service team at [email address] with your order number and the reason for the return. Our team will provide you with further instructions on how to proceed.

  3. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  4. Refund Process: Once your return is received and inspected, we will notify you via email to confirm receipt of the returned item. If the return meets our eligibility criteria, we will process a refund to your original method of payment within 5-7 business days. Please note that shipping fees are non-refundable.

  5. Exchanges: We currently do not offer exchanges. If you would like to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, depending on the availability of the item and your preference.

  7. Non-Returnable Items: Certain items are non-returnable, including but not limited to:

    • Items marked as final sale or clearance

    • Personalized or customized items

    • Items that have been used, washed, or altered from their original condition

  8. Questions: If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team. We are here to help and ensure that your experience with Green Gold International Trading LLC is positive and hassle-free.

 

 

Thank you for shopping with Green Gold International Trading LLC. We appreciate your business and strive to provide you with exceptional service and products.

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